Talk to the General Manager at Castle Subaru McHenry
At Castle Subaru McHenry, every customer should have a direct way to speak with our General Manager.
Whether you recently purchased or leased a vehicle, visited our service department, or have a question about your experience, we want to hear from you. Use the form below to share feedback, recognize a member of our team, ask a question, or tell us about a concern that still needs attention.
A Few Words From Nicole Simon
Please take a moment to hear a few words from Nicole Simon. Thank you for choosing Castle Subaru McHenry and giving our team the opportunity to assist with your vehicle and ownership needs.
Meet Nicole Simon
Nicole Simon brings years of automotive experience to her role as General Manager of Castle Subaru McHenry. Her background includes sales, internet operations, finance, compliance, employee training, and dealership leadership.
Throughout her career, Nicole has remained focused on supporting customers and helping dealership employees grow. She has also received industry recognition, including the 2007 Protector National Salesperson of the Year award and an honorable mention from Automotive News.
Nicole works closely with our sales, service, parts, and finance departments. Whether you have a question, would like to recognize an employee, or need help resolving a concern, she welcomes the opportunity to hear directly from you.
We Want to Hear From You
Customer feedback helps us understand what we are doing well and where we need to improve. You are welcome to contact Nicole Simon about any part of your experience, including:
- ✓A question about a recent dealership visit
- ✓Feedback about purchasing or leasing a Subaru
- ✓A service or parts concern
- ✓A suggestion for our dealership
- ✓Recognition for an employee who assisted you
- ✓An issue that has not been fully resolved
Our Commitment to Every Customer
Understanding your experience helps us provide better support. When you share your feedback, our leadership team can recognize employees who have helped you and address concerns that may require additional attention.
Our relationship with you does not end when you leave the dealership. We remain available for questions about your Subaru, routine maintenance, repairs, parts, financing, and other ownership needs. Customers throughout McHenry and the surrounding communities have a direct point of contact when they need assistance. Visit Castle Subaru McHenry to experience how we can help you Shop Easy, Drive Happy!
Contact Nicole Simon
Use the form below to share your feedback, compliment, question, suggestion, or concern. Please include any details that may help Nicole and our team better understand your message and provide the appropriate response.